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Troubleshooting

Detailed here are the 'Frequently Asked Questions' concerning issues related to our old Virtual College CD-ROM's. To view help on the current Quickserve Online system, click here.

If you are having a problem with the old CD-ROMs, use this as a first reference to help solve your problem. The problems are divided into categories, so choosing the type of issue that you are having will only display relevant topics.

If however this does not help resolve your issue, please do not hesitate to contact Technical Support for assistance. The USA Help Desk is open Monday to Friday 8:00 hours - 17:00 hours (Eastern Standard time), and can be contacted by emailing [email protected] or calling 1-800-239-5930. Calls will be charged at standard rate. Download the 'Power Sweep Patch' for CVC CDs here.

Please Choose Problem Category

Error Codes

 

Adobe/Macromedia Projector has failed

Cause
This is caused by operating system incompatibility with older software.

Solution
To solve this issue, you will need 'Administrator rights'. If you do not have 'Administrator rights', you will need to find the 'Administrator' of your computer to continue. First go to the place where Cummins Virtual College is installed in Windows Explorer. By default this is "C:\CVC\". Right click on CVC.exe contained in this folder and click on properties. A new window should appear with tabs at the top. Click on the "compatibility" tab and tick "Run this in compatibility mode for" tick box. Then select "Windows 95." The program should now run without crashing.

Cummins Virtual College will not install

Cause
This can be due to a number of different reasons depending on your Operating System (OS) or if you are a Cummins employee.

Solution
If you are a Cummins employee on a "Powersweep 3" machine, you now need to order Cummins Virtual College off the software shelf. If you are not a Cummins employee, but are using a Windows OS that is either Vista or 7, then you need to run the installer in 'Administrator mode'. For this, you will need either an 'Administrator account' or to find a person who has an 'Administrator account' on the computer. To run the setup in 'Administrator mode,' first go to the Start menu and then click on Computer. With the CD inserted in the CD drive, right click on the CD drive and click open. Scroll down and find the 'setup.exe' file and right click on it. Then click "Run as Administrator" and type in the correct details.

Getting error mmsystem296 error

Cause
Your sound card is not functioning correctly.

Solution
In the control panel/multimedia/audio tab change the playback device to use any available device, or click the box that says use only preferred devices. This could also be caused by outdated sound card drivers. Try updating the drivers to the newest version. If this does not work you may need to reinstall the software and try again.

Program Issues

 

System can not see CD-ROMs in disc drive

Cause
Bad CD-ROM drive or Bad CD-ROM

Solution
Contact the supplier of your computer or contact Tech Support, or Contact supplier of the CD-ROM.

When in Bypass ID mode, I can't take any evaluations

Cause
That is the way the program is designed to operate. Evaluations can only be accessed with a student ID and then only after completion of the section content.

Solution
Go through course with student ID

I went through the TestOut section and got a wrong answer. Now I can't get back into TestOut again

Cause
That is the way the program is designed to operate.

Solution
No further action needed

I completed the TestOut section. Now I can't get back into TestOut again

Cause
That is the way the program is designed to operate. The program has set all your evaluation sections to complete. There is no need to take any evaluations.

When the course asks if this is my correct name, there is only a period of my name

Cause
Name was not entered when student file was created.

Solution
If the student has not taken any of the course yet, erase the student file on the disk and start over. If portions of the course have been taken, contact technical support to edit the student file and correct the name.

On attempting to enter an evaluation, a black screen or an error stating that page doesn't exist shown

Cause
Student disk file corrupt

Solution
Contact technical support to edit the student file and correct the problem

Program is not advancing scenes

Cause
Possible corrupt student disk, a bad .csv file or maybe a bad CD-ROM

Solution
Repeat the previous section and try again. If the problem persists send the Students files to the help desk so they can be checked. Next reinstall the software and try the CD-ROM again.

Program is advancing very slow in between scenes

Cause
If this is ISBe, Insite6, BETT, or EGR. The program is playing in Seconds vs. Milliseconds

Solution
Install the Cummins Virtual College patch that can be found at the top of the page.

Incorrect date format error

Cause
Windows default date format is set wrong

Solution

In control panel/regional settings, change the format to m/d/yy.

QST30 won't advance past Fuel System/Overhead section

Cause
This is a known problem with this specific CD-ROM.

Solution
Install the Cummins Virtual College patch that can be found on this website.

Can't do the tutorial for Virtual Hands on disk #7 of the ISX CM870

Cause
There is a problem with the ISX CM870 disk #1

Solution
You should have either the replacement disk #1 or the patched file. Uninstall and reinstall from the new disk #1, or apply the patch as described. You can find the patch at the top of the page.